Engaged Customers. Smarter Support. Managed Demand.

MyMeter delivers tools for enhanced customer support and increased customer insights. It’s the bridge between interval smart meter data and information-hungry consumers:

• Increase customer satisfaction and lower support costs by giving users and support staff the ability to discover and diagnose issues with the assistance of interactive charts and customizable heat maps that highlight use patterns.
• Reduce high bill surprises and the need for debt-related service disconnections by offering prepayment solutions and projected bill calculations.
• Drive engagement with built-in gamification tools like the “Energy Challenge.” Provide members with the tools they need to interpret the cause and impact of peak demand and demystify the kilowatt hour as a unit of sale.

MyMeter is rooted in the customer care function and was developed to equip utility customer service representatives with better tools to address billing inquiries. See how we’ve grown from those beginnings to a full-featured customer engagement and energy management platform by visiting our Customer Benefits tour or take a look at some real-world results from our customer satisfaction and engagement case study.

Integrate Seamlessly.

MyMeter works with dozens of utilities, each with their own unique metering infrastructure and information technology systems. Our goal is to carry out implementation in a matter of weeks, not months, with an eye toward the highest levels of customer data protection and cybersecurity protocols.

Typically deployed as a hosted solution, MyMeter has the flexibility to integrate through multiple methods to leverage data extracts and communicate with advanced metering infrastructure/automated meter reading (AMI/AMR) head end, meter data management (MDM), and customer information system (CIS) platforms that facilitate metering, billing, and customer account management.

True Partners.

While our platform deploys with a powerful suite of existing functionality to achieve customer engagement and demand management goals, we are constantly working to enhance the platform and address specific utility needs. We work in a build-measure-learn loop that propels us toward continuous improvement, guided by our clients' unique needs and a belief that you get what you measure.

We have experience accessing meter, customer account, billing, and operations data via a number of enterprise service bus architectures including MultiSpeak, ODBC, XML, flat files, web services, and custom APIs.